1. Cancellations & Missed Appointments

• I operate a 24-hour cancellation policy.
• If you cancel within 24 hours of your appointment or do not attend your session (no-show), you will be charged 100% of the consultation fee.
• Cancellations must be made by phone, text, or email at least 24 hours prior to the scheduled appointment.

2. Payment Terms

• For new patients, payment must be made in advance of the first consultation to confirm the booking.
• Payment details will be provided upon booking, and a receipt can be issued upon request.
• For follow-up appointments, payment should be made before or promptly following the session, unless otherwise agreed.

3. Children & Teenagers

• Children under 13 must be seen with a parent or legal guardian present at all appointments.
• Teenagers aged 13 to 17 may be seen independently with written consent from a parent or guardian.

4. Appointment Availability

• Consultations are available online or in-person (locations in East Sheen and Richmond).
• Please arrive on time to make the most of your appointment, whether attending virtually or in person.
• I do not offer appointments through an interpreter.
• I only offer appointments to individuals who are based in the UK.

5. Remedies & Treatment

• Homeopathic remedies (as prescribed) are included in the consultation fee, including postage and packaging (p&p).
• Any recommended tissue salts or nutritional supplements are not included and are the responsibility of the client to purchase independently.

6. Insurance & Professional Standards

• I hold full Professional Indemnity Insurance through the Society of Homeopaths and abide by their Code of Ethics and Professional Conduct.

7. Important Disclaimer

• Any information, guidance or advice provided during homeopathic treatment is not a substitute for medical advice.
• In the case of an emergency or urgent medical situation, please contact your GP, NHS 111, or call 999 as appropriate.
• Any alterations to existing medical prescriptions must only be made by the prescribing medical practitioner.

1. Definitions

• Company: JCH Homeopathy.
• UK GDPR: United Kingdom General Data Protection Regulation.
• DPA 2018: Data Protection Act 2018.
• Data Controller: JCH Homeopathy, responsible for determining how and why personal data is processed.
• Data Subject: Any identified or identifiable person whose personal data is held by JCH Homeopathy.

2. Data Protection Principles

JCH Homeopathy processes personal data in accordance with the UK GDPR and DPA 2018, meaning personal data must be:

• Processed lawfully, fairly and transparently.
• Collected for specific, explicit, and legitimate purposes.
• Adequate, relevant and limited to what is necessary.
• Accurate and kept up to date.
• Kept no longer than necessary.
• Stored securely and protected from unlawful access or loss.

3. Lawful Basis for Processing

JCH Homeopathy processes personal data on one or more lawful bases under the UK GDPR, including:

• Consent (explicit permission to process data).
• Contract (necessary to deliver a service).
• Legitimate interests (where processing is necessary for a purpose that does not override individual rights).

Where consent is used as the basis for processing, individuals can withdraw consent at any time. Written evidence of consent is maintained in our systems.

4. What Personal Data We Collect

We may process:

• Contact information (name, email, address, phone).
• Health and treatment details relevant to homeopathic consultations.
• Communication records (email, messages, appointment notes).

Sensitive health data is categorised as a “special category” under UK GDPR and given additional protection. We process it only when necessary for providing care and with explicit consent.

5. How Your Data Is Used

Your data is used to:

• Arrange consultations and correspondence.
• Provide treatment and follow-up care.
• Manage appointments and reminders.
• Comply with legal or regulatory obligations (e.g., record retention).

We do not share data with third parties for marketing purposes.

6.Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data.
• Rectify inaccurate data.
• Request erasure in some circumstances.
• Restrict or object to processing.
• Data portability (where applicable).
• Withdraw consent at any time.

You also have the right to complain to the ICO if you believe your data rights have been violated.

7. Data Retention

Personal data is retained only as long as necessary. As a registered homeopath, I am required to keep clinical records for a minimum of 7 years, in line with professional guidelines and legal obligations.

8. Security Measures

JCH Homeopathy implements appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss or unlawful processing. This includes secure storage systems and controlled access.

9. Data Sharing & Third Parties

We may share personal data only when necessary for treatment, legal compliance, or administration (e.g., secure postage of remedies). We do not share personal data for marketing or commercial use.

10. Breach Reporting

In the event of a personal data breach, JCH Homeopathy will assess the risk to individuals and report to the Information Commissioner’s Office (ICO) where required under UK GDPR.